About

Leadership

With more than 200 collective years of experience, backed by advanced degrees and pertinent professional credentials, HQI’s leadership team knows how to deliver value. Our leaders understand the challenges that clients face because they come from the real worlds of business and health. When you work with us, you will be working directly with one of them.

Learn how our expertise can benefit you:

  • Donald A. Glozer, MHA, FACHE

    President & Chief Executive Officer

    Don Glozer is fully grounded in the business of healthcare. A hospital and health system administrator for more than 20 years, he is a fellow in the American college of Healthcare Executives and a creative problem-solver with a talent for building high-performing teams and improving organizational efficiency. Before joining HQI, Don was Chief Operating Officer at Primaris, the Missouri Quality Improvement Organization. He earned a Master of Health Services Administration from The Ohio State University and a Bachelor of Business Administration, summa cum laude, from Youngstown State University.

  • Thelma M. Baker, MSHA, RHIA, CPHQ

    Thelma Baker

    Chief Operating Officer

    A respected leader in healthcare quality improvement and the QIO industry, Thelma Baker knows first-hand the challenges facing providers, practitioners, patients and communities across the region. Her more than 20 years of healthcare management experience ensures that we offer clients actionable, evidence-based strategies for improving clinical performance, population health and patient care processes. Thelma holds a Master of Science in Health Administration from Virginia Commonwealth University and a Bachelor of Science in Medical Records Administration from East Carolina University. She is a Certified Professional in Healthcare Quality and a Registered Health Information Administrator.

  • Sharyn P. Hunt, MBA, CPA

    Chief Financial Officer

    HQI’s well-managed finances are the result of Shary Hunt’s diligence and professionalism. Her additional experience in contract administration means that our clients enjoy a smooth working relationship, from clearly structured terms and fair pricing to timely deliverables and accurate invoices. Shary’s strong technical background includes a Master of Science in biochemistry from Virginia Commonwealth University, a Master of Business Administration from Loyola College in Baltimore, and a Bachelor of Science in accounting from the University of Delaware. She is a certified public accountant with Fortune 500 experience.

  • Jennifer H. Brockman, MS, ABC

    Vice President, Organizational Growth & Communications

    Jenni Brockman’s diverse skill set includes strategic planning, marketing communications, public relations and social marketing. She is particularly adept at helping clients distill technical information into messages that motivate action by patients and clinicians. Jenni previously worked for an advertising agency, the Duke and VCU medical centers, and the North Carolina Quality Improvement Organization. She earned a master’s degree from Indiana University and a bachelor’s degree, cum laude, from Bryn Mawr College. Jenni is accredited in business communication (ABC) by the International Association of Business Communicators.

  • Virginia F. Brooks, MHA, CPHQ

    Vice President, Physician Services

    Virginia Brooks has extensive experience assisting physician practices utilize electronic health records (EHRs) to improve health quality and enhance office workflows. She has led HQI’s prevention efforts as well as the Health IT Regional Extension Center. Previously, she was the director of operations of a private practice where she led EHR implementation in multiple clinical offices, workflow analysis and redesign, vendor contract supervision, budget and facility project management and HIPAA compliance. She holds a Master’s degree in Health Administration from Virginia Commonwealth University and a Bachelor’s in psychology from the University of Virginia. She is also a Certified Professional in Health Quality (CPHQ).

  • Sheila McLean, MBA, CPHQ, LNHA

    Vice President, Maryland

    Sheila McLean brings extensive knowledge of quality improvement to her leadership role in Maryland. She has led Virginia’s nursing home initiatives, supporting long-term care providers as they improve resident care. Previously, she served as the administrator for several large nursing facilities in Maryland and Virginia. She holds a Master’s Degree in Business Administration from Liberty University as well as her Bachelor’s Degree from the Medical College of Virginia in Health Care Administration. She is also a Certified Professional in Healthcare Quality (CPHQ) and a Licensed Nursing Home Administrator.

  • Heidi J. White, MBA, SPHR

    Director, Human Resources

    Heidi White brings Fortune 500 savvy to HQI’s human resources function. Her proven ability to recruit specialized talent was honed in competitive, labor-intensive industries that include banking and manufacturing. Heidi’s skill in administering professional development and retention programs means that clients can expect well-trained, cohesive project teams. Heidi holds a Master of Business Administration from the University of Tennessee and a Bachelor of Business Administration in industrial relations from the University of Wisconsin. A Six Sigma Green Belt, she also is a Senior Professional in Human Resources (SPHR).