Dynamics CRM Administrator (Junior Level) - Virginia

Fulltime: Yes

Primary Responsibilities:

Health Quality Innovators (HQI) is a health quality consulting company that serves as the Medicare Quality Innovation Network – Quality Improvement Organization (QIN-QIO) for Maryland and Virginia. In addition, we are the Practice Transformation Network (PTN) for a mid-Atlantic region, including Virginia, Maryland, West Virginia and Washington D.C., the only QIN-QIO in the nation to hold both contracts. Since 1984, we have been leading the way to better healthcare by working with providers, patients and partners to improve health quality across the region. Through the PTN, we help independent practices to maximize efficiencies, manage population health and improve care coordination. HQI has helped improve patient care and safety for thousands of people over the years.
We are currently seeking a junior level CRM Administrator to coordinate the CRM system and work with various company departments to gather and implement CRM changes. Responsibilities also include designing, developing, and implementation of all customizations within CRM including system plugins.

Applicants must demonstrate experience in creating training materials for end-users. Technology certification in areas to be supported and experience in Power BI preferred.


Bachelor’s degree in computer science, information systems or related field and/or the equivalent combination of education and experience required. One (1) year experience in Microsoft Dynamics CRM, C#, .NET, JavaScript, CRM Plugins, CRM Implementation, Field Service Automation, Project Service Automation, structured design, requirements analysis, database design, implementation and administration in relational databases. Excellent interpersonal communication skills required. This position is Richmond-based.

Competitive salary and benefit package. Benefit information available at under the Careers/Benefits Summary section. HQI maintains a drug free workplace and is a M/F Disabled and Vet EEO/AA Employer.