Health Quality Innovators

Making a lasting difference

We come from careers in hospitals, nursing homes, pharmacies and physician practices. We care about our country’s health system and the lives it touches. At Health Quality Innovators (HQI), we are motivated by opportunities to make widespread, lasting change that improves outcomes for millions of patients and families.

Our Values

The work we perform for our clients is guided by four core values.
(Hover over each box for details.)

Creativity

We Are Creative

HQI explores challenges from every angle to suggest fresh approaches and new possibilities. We keep up with technology and its applications to health care problem solving. We are open to the unexpected and to how it can illuminate the quality journey.

Integrity

We Tell the Truth

HQI is a reliable, objective resource. We handle health care data and other sensitive information with the utmost confidentiality. We tell the truth and keep our promises because it is what our clients deserve—and it is the right thing to do.

Teamwork

We Work Together

HQI believes that health care is a team sport. We partner with other organizations that share our quality improvement goals because together we all can go further, faster. We work collaboratively with our clients, and we support that work with multidisciplinary project teams.

Excellence

We Go Above & Beyond

HQI takes responsibility for remaining current with the best thinking in quality improvement, patient care and the business of health care. Our team members are professionals who take pride in their work.

Our Leadership

With more than 200 collective years of experience, backed by advanced degrees and pertinent professional credentials, HQI’s leadership team knows how to deliver value. Our leaders understand the challenges that clients face because they come from the real worlds of business and health. When you work with us, you work directly with one of them.

Thelma M. Baker, MSHA, RHIA, CPHQ
Thelma M. Baker, MSHA, RHIA, CPHQChief Operating Officer
Shary P. Hunt, MBA, CPA
Shary P. Hunt, MBA, CPAChief Financial Officer
Jennifer Brockman, MS, ABC
Jennifer Brockman, MS, ABCVice President, Organizational Growth
Virginia Brooks, MHA, CPHQ
Virginia Brooks, MHA, CPHQVice President
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States Where We Work
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Team Members with Frontline Health Care Experience

Board of Directors

HQI is governed by a board of directors that includes up to 10 voting members who represent Medicare consumers, senior advocates, physicians, providers, health policymakers and insurers.

Mr. Horrocks is Chief Executive Officer of the New York eHealth Collaborative (NYeC). Before joining NYeC in April 2022, he was founding President and CEO of Chesapeake Regional Information System for our Patients (CRISP). His leadership at CRISP included launching an innovative affiliation through which five state-designated health information exchanges share a single technology operation. His prior experience includes serving as Senior Vice President and Chief Information Officer at Erickson Retirement Communities and as a technologist and department manager at AbiliTech, a nonprofit providing technology services to people with disabilities. Mr. Horrocks earned his Bachelor of Science in Engineering from the University of Pennsylvania and a Master of Business Administration from The Wharton School at the University of Pennsylvania. He also holds a Master of Public Health from Johns Hopkins University, where he continues to pursue studies. His current term expires in 2023.
Dr. Proctor is Senior Vice President of Strategic Initiatives and President of the National Community Pharmacists Association (NCPA) Innovation Center. In addition to previous leadership roles at NCPA, which represents the nation’s more than 23,000 independent pharmacies, he has served as the National Association of Chain Drug Stores’ (NACDS) Senior Vice President of Pharmacy and led the NACDS Foundation. Dr. Proctor also has worked as an independent consultant on pharmacy practice, quality improvement, health information technology, care coordination and medication therapy management. As an HQI Pharmacist Consultant from 2009-2011, he led a successful improvement initiative that reduced drug-drug interactions for older adults in the primary care setting. Dr. Proctor earned his bachelor’s degree in Pharmacy from Ferris State University and both his master’s and doctorate in Pharmacy Administration from The University of Texas at Austin. His current term expires in 2023.
Dr. Clement is a Professor Emerita in the Department of Health Administration at Virginia Commonwealth University. In addition to teaching at one of the nation’s top graduate health administration programs, she directed the Department’s PhD program, shaping a generation of health services researchers. Dr. Clement has authored more than 50 research publications focusing on relationships between health care operations, reimbursement for health care services and the quality of care experienced by patients. She previously served as an assistant professor at the University of North Carolina (UNC) at Chapel Hill and the University of Michigan. Dr. Clement earned her doctorate from UNC’s Department of Health Policy and Administration with a specialization in Business Finance, a Master of Science in Public Health from the University of Missouri and a Bachelor of Science in Sociology from Cornell College. Her current term expires in 2024.

Gregg R. Laiben, MD
Blue Cross and Blue Shield of Kansas City (Retired)
Current term expires 2026

F. Ellen Netting
Virginia Commonwealth University (Retired)
Current term expires 2024

Clifton Porter, II
American Health Care Association
Current term expires 2024

Jerry Slaughter
Kansas Medical Society
Current term expires 2026

Lindsey Vaughn, MD
Sentara Medical Group
Current term expires 2024

Kellee White, PhD, MPH
University of Maryland School of Public Health
Current term expires 2025

As an organization committed to sound governance, HQI has adopted practices designed to promote a healthy board. These include three-year terms, a limit of two successive terms and a $200 per meeting cap on compensation for members who are not HQI team members. New appointments are made in January.