News

Health Quality Innovators of the Year: Patient-Centered Care

January 20, 2020

Today we are profiling The Pediatric Center of Richmond, the winner of our Health Quality Innovators of the Year awards in the Patient-Centered Care category.

The Pediatric Center of Richmond is a privately owned pediatric primary care practice serving Richmond and surrounding counties. Progress toward achieving its goals for patient-centered care started with a review of the practice’s commitment to quality and safety and the formation of a quality improvement team. The practice expanded its hours and appointment offerings and improved communication using email, phone, social media and its website. Clinicians also partnered with other community providers to open a pediatric after-hours clinic. When the practice saw a need for mental health services, it added a licensed clinical psychologist, becoming the first community-based pediatric practice in Richmond to offer integrated behavioral health services.

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