Health Quality Innovators of the Year: Rural Health

January 16, 2020

Today we are profiling Crewe Medical Center, the winner of our Health Quality Innovators of the Year Awards in the the Rural Health category.

Crewe Medical Center is a four-provider practice specializing in family medicine that delivers care to approximately 8,200 patients in rural Crewe, Va. Facing high demand, practice staff found it challenging to maximize the number of patients they could see each day while still ensuring each patient had a comprehensive visit that covered all health concerns. To address this challenge, staff partnered with their HQI quality improvement advisor to implement a patient goals card. Staff provide the card at registration and encourage patients to write down their health concerns, follow-up needs and general feedback about the practice. Since implementation, patient visit times have been reduced by 25% and patient flow efficiency has improved, reducing the number of patient walkouts without a follow-up appointment.

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