HQI Announces 2019 Health Quality Innovators for Virginia

November 19, 2019

Health Quality Innovators (HQI) today announced the winners of the third annual Health Quality Innovator of the Year Awards for Virginia. HQI serves as a Medicare Quality Innovation Network—Quality Improvement Organization and as a Practice Transformation Network assisting practices in Maryland, Virginia, Washington, D.C. and West Virginia.

The awards demonstrate HQI’s commitment to improving health care by recognizing organizations that are using evidence-based approaches to quality improvement that deliver better care, better population health and lower health care costs. The Health Quality Innovator Awards are HQI’s marquis program for gathering and sharing evidence-based, practical methods for enhancing quality of care across physician practices, hospitals and long-term care facilities.

“Our 2019 Health Quality Innovators are the best of the best in health care,” said Donald A. Glozer, MHA, FACHE, President & CEO of HQI. “They are collaborative teams of nurses, physicians, pharmacists, social workers and administrators finding evidence-based ways to improve care and outcomes across all care settings.”

The 2019 Virginia Health Quality Innovators of the Year are:

Collaboration: Virginia Department for Aging and Rehabilitative Services
The Virginia Department for Aging and Rehabilitative Services (DARS) helps older adults maintain their independence through a variety of programs and services. In collaboration with HQI, the Virginia Department of Health (VDH) and Virginia’s 25 Area Agencies on Aging, DARS offers diabetes, chronic pain and chronic disease self-management workshops. DARS partnered with HQI to develop a paperwork flow, conducted technical visits and held monthly statewide calls to ensure fidelity of the program, confirm paperwork was being completed properly and data was being captured. The collaboration resulted in 950 self-management workshops empowering 7,200 people with diabetes or pre-diabetes to improve their health. As a result, the collaboration prevented 54,214 avoidable hospital admissions, 15,454 avoidable hospital readmissions and generated a cost savings of $745 million.

Runners-Up: Anchor Health, PLC, Centra Home Health and Centra Health

Data-Driven Care: Bon Secours Mercy Health

Bon Secours Mercy Health (BSMH) is one of the nation’s 20 largest health care systems with 43 hospitals and more than 1,000 care sites. With the help of a multidisciplinary Antimicrobial Stewardship Committee, BSMH developed a strategy for reporting data on antimicrobial use and resistance to the Centers for Disease Control and Prevention’s National Healthcare Safety Network. They also incorporated antimicrobial utilization data into their patient profile review process to help streamline the day-to-day review of patients. The strategy helped BSMH decrease antibiotic prescriptions, including a 12 percent decrease in overall prescribing for antibiotics to treat upper respiratory infections.

Runners-Up: Southside Regional Medical Center and Inova Mount Vernon Hospital

Patient-Centered Care: The Pediatric Center of Richmond

The Pediatric Center of Richmond is a privately owned pediatric primary care practice serving Richmond and surrounding counties. Progress toward achieving its goals for patient-centered care started with a review of the practice’s commitment to quality and safety and the formation of a quality improvement team. The practice expanded its hours and appointment offerings and improved communication using email, phone, social media and its website. Clinicians also partnered with other community providers to open a pediatric after-hours clinic. When the practice saw a need for mental health services, it added a licensed clinical psychologist, becoming the first community-based pediatric practice in Richmond to offer integrated behavioral health services.

Runners-Up: Walnut Hill Pharmacy and Senior Services of Southeastern Virginia

Population Health: CareMore Health and Daily Planet Health Services (tied)
CareMore Health is a nationally known, locally based health care provider with health centers located in the neighborhoods where its patients reside. They created a care model that addresses unmanaged chronic conditions through comprehensive programs that include education to manage disease, nutritional counseling, and access to physical fitness facilities – all at no additional cost to the patient. CareMore Health also addresses social determinants and barriers impacting health like food insecurity, transportation and financial instability that limit access to needed medications and leads to loneliness. As a result of CareMore’s holistic approach to care, its Medicare population has an 18 percent lower A1C for people with diabetes, 58 percent fewer End Stage Renal Disease inpatient days, 25 percent fewer congestive heart failure readmissions and 19 percent fewer Chronic Obstructive Pulmonary Disease admissions.

Daily Planet Health Services is a publicly funded health center providing care to an underserved population in Richmond, Va. Through its Medication Assisted Treatment (MAT) program, Daily Planet provides quality treatment for individuals living with opioid use disorder. MAT combines behavioral therapy and medications to provide a “whole-person” approach to treat substance abuse. Within a year of launch, Daily Planet reached program capacity, enrolling 60 participants. They worked with the manufacturer of Evizio, a medication used during opioid emergencies, which donated 200 units valued at $4,100. The program has also shown promising results on participants’ quality of life as reported by two patient champions who participated in the program.

Runners-Up: Signature Partners and Carilion Clinic

Rural Health Care: Crewe Medical Center
Crewe Medical Center is a four-provider practice specializing in family medicine that delivers care to approximately 8,200 patients in rural Crewe, Va. Facing high demand, practice staff found it challenging to maximize the number of patients they could see each day while still ensuring each patient had a comprehensive visit that covered all health concerns. To address this challenge, staff partnered with their HQI quality improvement advisor to implement a patient goals card. Staff provide the card at registration and encourage patients to write down their health concerns, follow-up needs and general feedback about the practice. Since implementation, patient visit times have been reduced by 25% and patient flow efficiency has improved, reducing the number of patient walkouts without a follow-up appointment.

Runners-Up: Augusta Health and Cumberland Pharmacy

About HQI
Since 1984, HQI has been leading the way to better health care for providers and other clients by offering expertise in quality improvement, practice transformation, provider payment programs and electronic health record optimization. Better clinical performance, patient outcomes and cost savings are among the results. In addition to its role as a Quality Innovation Network-Quality Improvement Organization, HQI is a partner in two national Hospital Improvement Innovation Networks and is the Practice Transformation Network for Virginia, Maryland, Washington, D.C. and West Virginia. Visit to learn more.

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