The Partnership for Housing Affordability Housing Resource Line Directs Richmond-area Residents to Housing Resources

October 15, 2020

This month’s community spotlight focuses on The Partnership for Housing Affordability which helps area residents find resources to support their housing stability.

Their new program, the Housing Resource Line (HRL), which launched in September 2020 assists Richmond-area residents navigate housing needs in the following areas:

  • Legal aid
  • Financial assistance
  • Housing discrimination
  • Homeownership
  • Eviction and foreclosure prevention
  • Rental options
  • Financial education
  • Home repairs

HRL does not directly provide services but instead points callers in the right direction to address their housing needs. Their goal is to connect callers with resources that meet their specific needs, which they do using text messages or emails. Homelessness is not covered by the HRL – that continues to be serviced by the Homeless Crisis Line at 804-972-0813.

The HRL serves the PlanRVA footprint, which includes Charles City, Chesterfield, Goochland, Hanover, Henrico, New Kent, Powhatan, Richmond, and the Town of Ashland. Anyone living within these areas may call the HRL to discuss their housing needs.

You can contact HRL over the phone or online. Their phone number is 804-422-5061 and is open Monday through Friday from 8:30 a.m. to 4:30 p.m. Navigators or case managers can call on behalf of their clients if they prefer. An online form can be completed at An HRL specialist will call the person who filled out the form.

Those seeking services will go through an intake process that includes questions about the person’s current living situation. The intake process is important to determine the scope of the person’s needs and what resources the individual qualifies for.

There are no costs or fees associated with the HRL. If the line is busy, it is highly recommended that a caller leaves a voicemail so specialists may return the call within the same business day.

The intake process also includes a question about whether the caller’s housing needs have been impacted by COVID-19. This is to ensure that necessary resources are being sent to the caller. There are COVID-19 specific programs and resources to help those seeking assistance.

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